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The source focuses on six types of AI agents that are expected to be in demand in the future. These agents, powered by sophisticated AI workflows, represent the next phase in AI evolution.

• Employee agents: These agents are designed to boost employee productivity by streamlining processes, managing repetitive tasks, answering questions, and editing and translating communications.
• Customer service agents: Customer service agents enable consistent, personalized experiences at every customer touchpoint, addressing common CX challenges like customer support, sentiment analysis, and personalization.
• Security agents: Integrating AI agents with enterprise search will allow for sophisticated threat detection and analysis.
• Code agents: Code agents help software development teams accelerate the development of AI-enabled products by generating code and assisting with coding tasks.

The source also mentions AI agents are used by companies like Woolworths, Elanco, and Datadog to improve various business processes. Additionally, AI agents will help businesses embrace multimodal LLMs to automate core operations.

The document also notes the increasing adoption of AI agents in various industries. According to a Capgemini survey of 1,000 executives at large enterprises, 82% plan to integrate AI agents within the next three years.

The sources predict that AI agents will become increasingly sophisticated and play a crucial role in driving business transformation by 2025.